CraftCart Return & Refund Policy

Effective date: October 15, 2026

At CraftCart, we want you to feel confident about your purchase. If something isn’t right, please contact us through the Contact page at www.craftcart.us.

Returns

You may request a return within 30 days of receiving your order.

For returns due to a change of mind, items must be unused, in their original condition, and include the original packaging, accessories, and proof of purchase. Opened or used personal blenders cannot be returned for a change of mind because of hygiene considerations. This does not affect returns for defective, damaged, or incorrect products.

How to Request a Return

Contact us with:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Photos or a short video, if the item is damaged, defective, or incorrect.

Once your return is approved, we will provide instructions and the correct return address. Please do not send items to the address printed on the shipping package without contacting us first.

Return Shipping

For approved returns involving defective, damaged, or incorrect products, CraftCart will cover reasonable return shipping costs or provide another resolution.

For change-of-mind returns, customers are responsible for return shipping. Original shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if there is a problem. We may request photos or a short video to help assess the issue. Depending on the circumstances, we will arrange a replacement, refund, or return.

Refunds

We will notify you after reviewing your returned item or approving a refund without a return. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Exchanges

We do not offer direct exchanges for changes in color, style, or preference. Please request an eligible return and place a separate order for the item you want. Defective or incorrect items may qualify for a replacement.

Order Cancellations

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation once an order has entered processing or shipped. If cancellation is unavailable, eligible items may be returned under this policy.

Missing Deliveries

If tracking shows delivery but you cannot locate your package, check around your delivery location and with household members, then contact us. We will review the shipment with the carrier and explain the next steps.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

For return or refund assistance, visit www.craftcart.us and use our Contact page.