CraftCart Shipping Policy

Effective Date: October 15, 2026

Thank you for shopping at www.craftcart.us. This policy explains shipping charges, order processing, delivery estimates, and how to get help with your shipment.

Shipping Locations

We ship to destinations supported by the products and shipping options available at checkout. If your address is not accepted, please contact us before ordering.

Certain products may have restrictions for P.O. boxes, military addresses, Alaska, Hawaii, U.S. territories, or international destinations. Available options will depend on the item and delivery address.

Processing and Delivery Times

Processing times and estimated delivery windows are provided on the product page or at checkout when available. Processing time is the time needed to prepare your order; transit time begins after shipment.

Unless expressly stated otherwise, timeframes refer to business days, excluding weekends and public holidays.

We work with fulfillment partners, and some products may ship directly from domestic or overseas suppliers. Shipping origin and delivery time can vary by product.

Delivery estimates are not guaranteed arrival dates unless we expressly offer a guaranteed service. Carrier disruptions, severe weather, holidays, and customs inspections may affect delivery.

Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Free shipping applies only when expressly offered and subject to any conditions shown with the offer. Any international import duties or taxes not collected at checkout will be identified as the customer’s responsibility before purchase where applicable.

Shipment Delays

If we cannot ship within the promised timeframe—or within 30 days when no shipment timeframe is stated—we will notify you, provide updated information, and offer the opportunity to accept the delay or cancel for a full refund of the unshipped merchandise and associated charges.

We will obtain consent to delays and cancel or refund orders as required by applicable law.

Tracking Your Order

When tracking is available, we will send shipping confirmation and tracking details to the email address provided at checkout.

Tracking updates may take time to appear after a shipping label is created. A label notification does not necessarily mean the carrier has received the package.

Multiple Packages

Items in the same order may ship separately because they come from different fulfillment locations. Separate packages may have different tracking numbers and arrival dates. We will not add shipping charges after checkout without your agreement.

Address Changes

Please check your delivery address carefully before submitting your order.

If you notice an error, contact us immediately. Address changes may not be possible once processing or shipment begins. If an address error causes a return or requires reshipment, we will explain any additional costs before arranging another shipment.

Missing or Undelivered Packages

If your package has not arrived within the estimated delivery window, contact us with your order number.

If tracking shows “delivered” but you cannot locate the package:

• Check your mailbox, porch, building reception, and other delivery locations.

• Ask household members or neighbors whether they accepted it.

• Contact us so we can help investigate with the carrier or fulfillment partner.

A delivery scan alone does not automatically determine the outcome of a claim. We will review the available information and arrange an appropriate resolution consistent with applicable law.

Damaged or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and, if possible, photos of the product and packaging.

Keep the item and packaging while we review the issue. Please do not return anything until you receive instructions.

Approved replacements, returns, and refunds are handled under our Return & Refund Policy.

Returned or Refused Shipments

If a package is returned because of an incomplete address, failed delivery, or refusal, contact us to discuss the available options.

Any proposed reshipping charges or deductions will be explained before resolution and will apply only where permitted by law. Refusing a package does not replace the return request process.

Contact Us

For shipping questions or assistance with your order, visit www.craftcart.us and use our Contact page. Include your order number so we can help you more quickly.